Everything you need to know about buying auto parts online in South Africa from Greyhound Auto Retail – parts, oils and tools – delivery times, payments, part fitment and choosing the right engine oil. Can’t find your answer? Contact us and we’ll help before you buy.
Ordering & Delivery
How long does delivery take?
We deliver nationwide across South Africa in 2–4 working days on average. Orders are sent by courier and you receive tracking details as soon as your parcel ships. Delivery costs are calculated at checkout – see our Transportation Fees page for details.
What payment methods do you accept?
We accept secure online payments through Peach Payments, including all major debit and credit cards and Instant EFT. Your card details are processed by Peach Payments’ PCI-compliant gateway and are never stored on our site.
How do I know a part will fit my vehicle?
This is what we do best. Send us your vehicle’s make, model, year and engine (or the part number you are replacing) via our Contact Us page before you order, and we will confirm the correct part before dispatch. It is the easiest way to avoid returns.
How do I track my order?
Use our Track your Order page with the order number from your confirmation email. We also send email updates as your order is processed and shipped.
Do I need an account to place an order?
No – you can check out as a guest. Creating an account does make life easier though: you can view past orders, re-order fast-moving items like filters and oil, and track deliveries in one place.
Which brands do you stock?
We stock trusted names including GUD and Bosch filters, Ferodo brakes, Continental belts, TOTAL Tools, Einhell power tools, Pratley, Spanjaard, Wynns, Holts, Shield and Petromin – alongside our own Greyhound Lubricants range of oils, greases and fluids manufactured to API and ACEA specifications.
Do you supply workshops, fleets and businesses?
Yes. We supply workshops, fleets, mines and industrial clients at competitive trade pricing with dependable supply. Contact us with your requirements and we will come back to you quickly – fast, practical decisions are how we work.
What if there is a problem with my order?
Contact us as soon as possible via the Contact Us page with your order number and a description (photos help). We will sort it out – see our Terms & Conditions for full details on returns.
Engine Oil & Lubricants Guide
Can I use 5W-40 oil instead of the 5W-30 my manual recommends?
Always follow your owner’s manual first. A 5W-40 flows the same when cold (the “5W”) but runs thicker at operating temperature, which can affect fuel economy and, in some modern engines, oil flow to fine tolerances. In older or high-mileage engines a 5W-40 is often acceptable and can reduce oil consumption. Not sure? Send us your vehicle details and we will recommend the right oil.
What is the difference between HM and HV hydraulic oils?
HM hydraulic oils are the standard anti-wear grade for most industrial systems operating in stable temperatures. HV oils have a higher viscosity index, meaning they keep a more consistent thickness across wide temperature swings – the right choice for outdoor equipment, mining machinery and systems that start cold and run hot.
What do oil grades like 5W-30 actually mean?
The number before the W (winter) is the oil’s cold-start flow – lower means it flows easier on cold mornings. The second number is its thickness at engine operating temperature. So a 5W-30 starts easily in the cold and holds a medium film strength at running temperature – the most common grade for modern petrol engines in South Africa.
Mineral or synthetic oil – which should I use?
Synthetic oils offer better protection at temperature extremes, longer drain intervals and less sludge – the right choice for modern engines and anything turbocharged. Mineral oils remain cost-effective for older, simpler engines with shorter service intervals. Semi-synthetics sit in between. Check your manual’s specification (API/ACEA), then choose the best oil that meets it.
How do I check my engine oil level?
Park on level ground and wait a few minutes after switching off. Pull the dipstick, wipe it clean, re-insert fully, then withdraw and read the level – it should sit between the MIN and MAX marks. Top up in small amounts with the same grade if low, and never overfill. Checking monthly (and before long trips) catches problems early.
What do API and ACEA ratings mean?
They are independent performance standards. API (American Petroleum Institute) ratings like SN or SP, and ACEA (European) ratings like A3/B4 or C3, certify that an oil passed specific engine protection tests. Your owner’s manual lists the minimum rating your engine needs – any oil carrying that rating or newer is safe to use. All Greyhound Lubricants products state their API and ACEA levels on the label.